Money Back Guarantee Policy
At VEXOLYNTHOS, customer satisfaction is our highest priority. We stand by the quality of our products and services, and we are committed to ensuring our clients have a positive experience. To reinforce this commitment, we offer a comprehensive Money Back Guarantee policy that applies to all eligible purchases.
Eligibility for Money Back Guarantee
To qualify for a refund under our Money Back Guarantee policy, the following conditions must be met:
- The request for a refund must be submitted within 30 days of purchase.
- The product must be returned in its original condition, without any damage or alteration.
- The service or product must have been purchased directly from VEXOLYNTHOS, with a valid proof of purchase.
How to Request a Refund
If you meet the above criteria and wish to request a refund, please follow these steps:
- Contact our customer service team at [email protected] to initiate the refund process.
- Provide all necessary documents including your proof of purchase and a detailed explanation of the reason for the refund request.
- Upon receiving your request, our customer service team will review and provide you with a Return Merchandise Authorization (RMA) number.
- Return the product to the address provided by our customer service team, including the RMA number in your package.
Processing Refunds
Once your returned product is received and inspected, we will proceed with the refund process. Please allow up to 14 business days for the refund to be reflected in your account. The refund will be made to the original method of payment used during the purchase.
Exclusions
The Money Back Guarantee does not apply to the following:
- Products damaged due to misuse or improper handling.
- Services that have been fully rendered as per the agreement.
- Items marked as “final sale” or “non-returnable” at the time of purchase.
Contact Us
For any questions related to our Money Back Guarantee policy, please reach out to our customer support team. We are here to assist you and ensure your experience with VEXOLYNTHOS is nothing short of excellent.